ConnectUs is a digitized option which helps inmates file complaint and grievances forms without the necessity of a 20th century filing system, and all the unnecessary time wasted with such anachronistic solutions. Correctional institutions can design an interface for the inmates to use which only allows them access to the tailored applications and information the institutions have deemed appropriate. Securus Technologies developed ContactUs with thirty years’ experience in the incarceration industry to inform their design. As a result, the program has a ubiquity of customization written into its software.
Securus Technologies works with over 2,000 correctional facilities in the United States, and has had ample time to collect data. The following is a brief illustrative example deliberately understanding the severity of what Securus found. First, 13.8 complaints and grievances forms are filed per inmate per month. Most institutions dealing such inmates house 100 or more. 100 multiplied by 13.8 is 1380. 1380 multiplied by 12 (the months in a year) is 16,560. In total, some 16,560 forms would be processed yearly by this institution. At only five minutes per form (total), that comes to 1,380 man hours; or roughly an hour per form by the end of the year. At $20 an hour, that’s $27,600. If 2,000 of the facilities Securus works with adopted this technology, the end result would be a yearly savings of $55,200,000–assuming the 1,999 institutions not included in the above calculation only house 100 inmates. But there is a more accurate way of estimating this number.
Securus deals with 1.2 million inmates. At 13.8 complaints and grievances forms per inmate per month, estimated savings potential for Securus’ inmates is $331,200,000; or a third of a billion dollars, conservatively. No wonder Securus Technologies has received an A+ rating with the folks over at the Better Business Bureau.